Email Not Available
When attempting to create a new user with an email that already exists, you will receive a message indicating that the email is not available.  Either an ac...
Sun, 23 Jan, 2022 at 8:52 AM
Show Location from iPad
If you would like the location of an iPad to show on the map for all Tablet Command users, follow the directions below: Ensure that the iPad is set ...
Mon, 27 Dec, 2021 at 2:00 PM
Show Location from Phone
If you would like to show the location from phones running TC Mobile in Tablet Command, follow the directions below Note:  Location from Phones is supp...
Mon, 27 Dec, 2021 at 2:07 PM
Troubleshoot Location from iPad
In the web portal ensure that the user account associated with the iPad you want to see on the Tablet Command maps:  Has a Map ID defined “Share ...
Thu, 30 Dec, 2021 at 9:29 AM
Switching Tablets or Users
If you need to move a Tablet Command Pro user from one iPad to another, or change the user on an iPad follow these directions. Here are some examples of wha...
Thu, 30 Dec, 2021 at 10:27 AM
Off Duty Enabled/Disabled
In the 3.1 release which included Critical Alerts we added the ability to disable off duty for users, and applied that setting to every user that was associ...
Tue, 4 Jan, 2022 at 10:21 AM
Location to CAD - Central Square Inform
Attached, please find the the directions for location to CAD for Central Square Inform CAD.
Sun, 13 Mar, 2022 at 3:29 PM
Device Memory Error
This pop up is a layer of awareness we provided on the latest release to advise users of an issue with loading a given map.  We have had some users experien...
Mon, 3 Apr, 2023 at 5:26 PM
Extract Incident Type Notifications
If Incident Type notifications have not be processed then please work on your on boarding document. If a list is already established in the account then do ...
Thu, 12 Oct, 2023 at 5:43 PM
CrewSense/Vector Scheduling Unit Alias
In CrewSense/Vector Scheduling if the resources are named in such a way that they do not match the CAD ID's, the "Assignment Code" field can b...
Thu, 8 Feb, 2024 at 10:14 AM